FAQ

Do I need to place an order?

Yes, please place your order via email or Facebook as we bake to order.

 

Do you deliver?

We can deliver to your home or venue within the Ballarat area.

 

How much notice do I need to give for my order?

Please give us at least 1 week of notice for cupcakes and at least two weeks of notice for cakes. Although, our spaces for cake bookings are limited so please try to get in early to avoid disappointment.

 

Can I customise what is on my cupcakes?

Yes! We can customise our cupcakes to whatever suits your needs. Simply include your customisation ideas in your email or Facebook message. If you find an image similar to what you are after, please include that as well.

 

Do you do Gluten Free, Dairy Free or Vegan cakes and cupcakes?

Gluten Free, Dairy Free and Vegan options are available. All precautions are taken to avoid cross contamination, however we cannot 100% guarantee traces will not be present. Please contact us for more information and to discus your dietary requirements.

 

How long do the cakes/cupcakes last and where should I store them?

The cakes/cupcakes last 3 days in an air-tight container, stored in a dry cool area. They can also be kept in the fridge or freezer, just take them out to bring back to room temperature before eating.

 

Can I attach a message or a card with my order?

Yes, we can attach a small card for free with your personal message.

 

What payment methods do you accept?

We accept cash or direct debit for orders. If you are paying through direct debit, payment is required before the pickup/delivery date.

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